G30 Privacy Policy — Protection of Malaysian User Data
This Privacy Policy explains how g30 collects, uses, stores, and protects the personal information of our platform users. Please read it carefully to understand your rights as a user.
Last updated: January 2026. This policy applies to all registered users and visitors of the g30 platform.
Information We Collect
When you register and use the g30 platform, we collect several categories of information to ensure our services operate correctly and securely.
Account Information
During registration, you will be asked to provide your full name, phone number, email address, and any information required for identity verification. This data is used to manage your account and process withdrawals in MYR.
Device & Browser Information
G30 automatically records technical details such as device type, operating system, browser version, IP address, and language settings. This data is used to diagnose technical issues, optimise page display across various devices including Android phones and iPhones, and improve overall platform performance.
Payment Information
To process deposits and withdrawals in MYR, we may retain details related to the payment methods you use, such as bank name, e-wallet type, and transaction reference numbers. Full bank account numbers are never stored in our system — only the information needed to verify account ownership.
Usage Data
We record usage activity such as pages visited, session duration, games played, and transactions made. This data helps us understand how users interact with the platform and drive continuous improvements.
Types of Data Collected
- Account registration information
- Device & browser data
- RM payment reference
- Platform usage data
- Cookies & Session Tracking
How We Use Your Information
Platform Operations
- Managing account registration and login
- Processing deposits and withdrawals in MYR
- Verifying user identity when required
- Identifying and resolving technical issues
- Sending account-related notifications
Security & Improvements
- Detecting suspicious activity or fraud
- Complying with applicable legal requirements
- Analysing usage patterns for improvement
- Optimising the mobile experience for users
- Providing effective customer support
G30 will not use your information for third-party marketing without your consent. We do not sell or rent user personal data to any other party.
Cookies & Session Tracking
The g30 platform uses cookies — small text files stored on your device — to enhance your experience and keep the platform running smoothly. We use several types of cookies:
Essential cookies: Required for core platform functions such as maintaining your login session. Without these cookies, you will not be able to stay logged in as you navigate between different pages on the g30 platform.
Performance cookies: Collects information on how users interact with the platform — which pages are visited most frequently, time spent in each section, and any errors encountered. This data is used in aggregate form and does not identify individual users.
Preference cookies: Saves your preferences such as display language and interface settings, ensuring a consistent experience every time you use the platform.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Please refer to your browser's help guide for more information on managing cookies.
Cookie Types
- Essential Session & login
- Performance Aggregate analytics
- Preferences User settings
Data Storage, Security & Sharing
Storage & Security
All information collected by g30 is stored on servers secured with industry-standard safeguards. Data transfers between your device and our servers are protected by SSL encryption, ensuring your information cannot be intercepted in transit.
Account passwords are stored in irreversibly hashed form. Our team does not have access to your original password. Sensitive information such as payment details is handled in accordance with strict security standards to prevent unauthorised access.
We retain user information for as long as an account remains active, or for as long as necessary to meet our legal and operational obligations. When data is no longer needed, it is securely deleted or anonymised.
Sharing with Third Parties
G30 does not sell, rent, or trade users' personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Payment provider: Information required to process MYR transactions is shared with approved payment service providers, subject to their confidentiality agreements.
- Legal requirements: Where required by law, court order, or a legitimate authority, we may be obligated to disclose certain information.
- Technical service providers: Infrastructure providers and technical service partners who support platform operations may have limited access to the data necessary for their specific tasks, subject to data protection agreements.
User Rights & Contact Us
As a g30 platform user, you have certain rights regarding the personal information we hold about you. These rights include:
Right to Access: You have the right to request a copy of the personal information we hold about you. Access requests can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification: If the information we hold is inaccurate or outdated, you have the right to request a correction. Basic profile details can be updated directly in your account settings. For changes to more sensitive information, please contact our support team.
Right to Erasure: You have the right to request deletion of your account and personal information. Such requests will be processed subject to data retention obligations required by law and operational requirements. Any eligible balance will be settled before the account is deleted.
For privacy-related enquiries, data access requests, or any other concerns, please reach out to our team at [email protected]. You may also refer to the FAQ for answers to common questions.
G30 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via in-platform notifications or email. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Your User Rights
- Right to Access Request a copy of the data we hold
- Right to Rectification Correct inaccurate information
- Right to Erasure Request account and data deletion
- Contact Us [email protected]